Refund policy
Return Policy
We want you to love everything you bring home from The Bird & Bear Collective. If something isn't quite right, we're happy to help.
Returns
Items may be returned within 14 days of the original purchase date for a refund to the original form of payment.
To be eligible for a refund, merchandise must be:
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In new, unused condition
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Returned with original tags and packaging (when applicable)
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Accompanied by a receipt or proof of purchase
Store Credit
Returns made 15–30 days after the original purchase date are eligible for store credit only.
Store credit never expires and can be used in-store or online.
Final Return Window
Unfortunately, we are unable to accept returns more than 30 days after the original purchase date.
Please Note
The following items are final sale and cannot be returned:
- Gift cards
- Clearance or sale merchandise
- Seasonal or holiday merchandise (if marked Final Sale)
- Personal care products (including soaps, lotions, lip balms, bath products, etc.)
- Food and beverage items
- Customized or personalized items
If you have any questions about a purchase, we're always happy to help. Thank you for supporting small businesses and shopping with The Bird & Bear Collective!
Be Brave. Stay Wild. Love Better.
To start a return, you can contact us at erin@birdandbearcollective.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at erin@birdandbearcollective.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.